Privacy Policy

This Privacy Policy describes how Black Diamond Paralegal Support & Document Solutions ("Black Diamond," "we," "us," or "our") collects, uses, and protects information when you visit this website or contact us through it, across our three service divisions: Black Diamond Paralegal Support, Black Diamond Bankruptcy Document Preparation, and Black Diamond Document Solutions.

1. Information We Collect

• Contact information — name, email address, phone number, and (where applicable) firm or business name, submitted through our contact and request forms.
• Matter & project information — details you provide about your legal matter, bankruptcy filing, or document project, including practice area, scope, and project descriptions.
• Financial & case information (Bankruptcy Document Preparation only) — income, expense, asset, debt, and creditor information you provide for the purpose of preparing bankruptcy petition documents.
• Communications — records of correspondence, calls, and messages exchanged with us.
• Website usage data — general technical information such as browser type and pages visited, collected automatically through our website and form provider.

2. How We Use Information

• To respond to inquiries and requests submitted through our website
• To prepare documents, forms, and materials as instructed and directed by you (or, for Paralegal Support, by the retaining attorney)
• To communicate with you about your request, engagement, or project status
• To send updates, blog content, or educational resources if you have opted in
• To maintain business records and comply with applicable recordkeeping obligations
• To improve our website and services

We do not use information collected for bankruptcy document preparation to provide legal advice, recommend a course of action, or determine eligibility. See the disclosures on our Bankruptcy Document Preparation page for more detail.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our website, forms, and client communications (for example, our customer relationship management and form platform)
• The retaining attorney or law firm, when information relates to Paralegal Support work performed under that firm's direction
• Professionals you ask us to coordinate with
• Government agencies or courts, only where required by law or necessary to complete document preparation you have requested

We require our service providers to handle information consistent with this policy.

4. Data Security

We take reasonable administrative and technical measures to protect the confidentiality of information you provide, particularly financial and case information submitted for bankruptcy document preparation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information for as long as necessary to complete the services requested, comply with legal and recordkeeping obligations (including bankruptcy petition preparer recordkeeping requirements), and resolve any disputes.

6. Your Choices

• You may opt out of newsletter or blog emails at any time using the unsubscribe link in those emails.
• You may contact us to ask what information we hold about you, request a correction, or request deletion, subject to our legal and recordkeeping obligations.

7. Cookies & Third-Party Forms

Our website uses third-party form and CRM tools (including GoHighLevel/LeadConnector) to process submissions. These providers may use cookies or similar technologies as part of their standard functionality. Please refer to your browser settings to manage cookie preferences.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect information from children.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Bankruptcy Document Preparation Clients

Information you provide to Black Diamond Bankruptcy Document Preparation is used solely to prepare the documents you request and is handled in accordance with applicable non-attorney bankruptcy petition preparer requirements. Black Diamond Bankruptcy Document Preparation is not a law firm and does not provide legal advice.

12. Contact Us

Dr. Iris Wright, Founder
757-324-3331
Newport News, Virginia